Frequently Asked Questions
Everything you need to know about your Celestia shopping experience.
How do I determine the right size for my Celestia pieces?
Each product page features a detailed size guide with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking the 'Fit Notes' section for each individual item.
What is your international shipping policy?
Celestia ships worldwide. Standard international shipping typically takes 7-14 business days, while express options are available at checkout. Please note that customs duties and taxes are the responsibility of the customer.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What is your return and exchange window?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments sustainably produced?
At Celestia, we prioritize ethical manufacturing and high-quality materials. We work closely with certified factories to ensure fair labor practices and are increasingly incorporating organic and recycled fabrics into our seasonal collections.